The Power of Partnering to Embrace Market Demand
July 19, 2022
As the exodus of legacy contact centres to cloud-based systems continues its rapid, relentless march, APIs, microservices and agile software development are now de facto standards. IT shops grapple with unprecedented demands as digital transformation projects become reality and applications intertwine to provide increasing levels of business value. Some of the 1st generation cloud-based systems are evolving in the face of new requirements and, unsurprisingly,every C-Level executive we speak to has a Customer Experience project as a priority. Five9 in EMEA has outpaced the market quarter-over-quarter in terms of growth through our superb Partner Ecosystem and our expansion shows no chance of slowing anytime soon.
Today, you can spin up a world-class contact centre platform designed to meet your current and future business needs in days and weeks rather than months, whether you have 5 agents or 5,000. To help Five9 meet demand for transactional and SME engagements in EMEA, we’ve selected a distributor, Nuvias UC, to increase our speed-to-market and expedite our much publicized International growth. While our relationship is at the early stages, we believe we have assembled the vital ingredients to expand our coverage with a select number of volume and SME-focused future partners. Additionally, the Nuvias UC platform can obviously be tweaked to address local market conditions in both UK and Europe with much of the existing Nuvias UC portfolio being highly complementary to the Contact Centre market.
Team-Nuvias UC are not only culturally aligned to Five9 but are large enough for scale while being small enough to care about our dedication to partner and customer success. Nuvias UC boasts deep expertise in UC & contact centre, and successfully cover more of Europe with superb Technical Services that ensure project completion on time and budget.
Next steps
If you’d like to talk to someone about the Nuvias UC-Five9 selective partnering model with low-cost/no-cost partner onboarding and a high-touch Five9 wrap to ensure all partners have access to our winning sales model and personnel, please contact Nuvias UC directly or talk to your existing Five9 account manager. Alternatively, feel free to find me on Twitter and LinkedIn so I can help you personally.
Adding contact centre expertise to your portfolio always used to be a heavy lift in terms of market knowledge, expertise, integration, and complex solution sales. Five9 has 21 years of contact centre cloud sales experience and knows we have the right technology, processes, and people to help partners become successful. We are looking forward to our journey with Nuvias and speaking to new partners about the endless possibilities that await as we all step into a brave new digital world together and Reimagine CX.
