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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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CX KPIs: What You Should Be Measuring

Key performance indicators, also known as KPIs, enable companies to make smart business decisions and to gauge how their business is executing on their goals. As technology advances and consumer expectations evolve, it is crucial that companies are measuring the “right” KPIs impacting customer experience and satisfaction.
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Five9 at the Future of Work Expo

In two short weeks, Five9 will be heading across the country to Fort Lauderdale, Florida for the 2019 Future of Work expo!
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2019 Resolution: Don’t Let Your Customer Service Suck

Today, customer expectations are higher than ever, and it’s up to companies to meet or exceed these expectations if they want to keep a customers’ business. Customers expect agents to know who they are, remember their issue and place value on resolving the problem at hand. Make 2019 the year to improve your company’s customer experience.
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Why I Chose Five9

I’m pleased to announce that I’ve decided to join Five9 as CTO and Head of AI. I had many options for where I could go, and the decision to go to Five9 was a carefully measured one. Let me explain why I went there.
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Happy Holidays!

As you make this season of giving memorable for your families, friends, customers and partners, everyone at Five9 would like to thank you for your help in making 2018 one for the books.
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A Year in Review: The Top 7 Five9 blogs from 2018

As we prepare to ring in 2019 with champagne toasts, fireworks and good friends, I would like to take a moment to reflect on what a great year 2018 was for Five9. To help us remember some of our 2018 highlights, I’m sharing our top 7 blogs from this past year.
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A Year in Review: The Top Analyst Insights of 2018

As the year comes to a close, there is no better time to reflect on the insights of industry analysts, whose expertise has helped Five9 get to where it is today. Here are my favorite articles of 2018, highlighting memorable moments and analyst perceptions.

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