Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Salesforce World Tour 2019 – A Day of Inspiration and Innovation

Events

Five9 will exhibit at Salesforce World Tour London on May 23rd. Like years’ past, the event will be hosted at the ExCel in London and is hailed as the biggest Salesforce World Tour event outside of the United States.

Sabine Winterkamp Vice President of International Marketing

[WEBINAR] Practical Ways to Boost Agent Morale

Employee Engagement

Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

When Is Too Much Technology Bad?

AI and Automation

With artificial intelligence taking the forefront of most industries, what is next? Will there be a time when too much technological innovation is bad?

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

The 1800 Pack Rat Customer Experience

Cloud

In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.

Five9

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Customer/Digital Engagement

Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.

Five9

4 Reasons Why Workplace Culture Matters

Five9

Workplace culture matters. We seem to hear that more and more, but why does it matter? Today we’re sharing a few reasons why, here at Five9, we feel company culture is one of the best investments you can make.

Tricia_Yankovich Senior Vice President and Head of Global Human Resources

How Important is Workforce Optimization?

Employee Engagement

When companies first launch their business, they are often too wrapped up in startup mode to foresee the needs of business at scale. At some point the inefficiencies of working without formal tools to effectively manage their workforce start to make themselves known and companies realize there are easier ways to work that can also transform the customer experience.

Peter Milligan Senior Product Marketing Manager

Five9 Blogs

Salesforce World Tour 2019 – A Day of Inspiration and Innovation

[WEBINAR] Practical Ways to Boost Agent Morale

When Is Too Much Technology Bad?

The 1800 Pack Rat Customer Experience

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

4 Reasons Why Workplace Culture Matters

How Important is Workforce Optimization?

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