Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Verint Names Five9 its Cloud Partner of the Year

Cloud
Five9

Five9 is proud to share that Verint has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Seals Partnership with IP Dynamics

Five9

Five9 is proud to announce that we have formed a strategic partnership with IP Dynamics GmbH, an independent and global IT company, to bundle our strengths and expand in German markets.

Sabine Winterkamp Vice President of International Marketing

At Five9, We’re Excited about Agent Assistance!

AI and Automation

This week marks a real milestone in the application of Artificial Intelligence (AI) to the modern contact center. On stage at Google Next, and on the show floor, Salesforce is showing off the three-way integration between Google’s Contact Center AI product, Five9, and Service Cloud.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9 CMO Ryan Kam on theCUBE

Five9

Five9 CMO, Ryan Kam, shared his thoughts on zero distance from your customers, the heart of businesses and the evolving landscape of technology. Today, we are recapping his interview with the hosts, Lisa Martin and Stu Miniman, on theCUBE. Here are the highlights:

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Can Ads Hear Me Now?

Customer/Digital Engagement

If you are like me, it feels like every time you open your social media network you are shown an ad or news article for the topic, brand or product you just spoke about. It is kind of odd when this occurs as it feels that the social media platforms are “listening” to your conversations.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

CX in the City

Customer/Digital Engagement

Are there differing CX expectations from those who live in the city versus those that are in the suburbs or rural areas? Do customers really have different expectations based on where they are and live?

Michael Rose Senior Director, Brand and Corporate Communications

3 Keys to Superior Customer Service

Customer/Digital Engagement

If creating a great customer experience is important to your business, check out these three keys to delivering superior customer service:

Jason LoGuidice Director Influencer Relations

Jason is passionate about helping Five9 drive the Influencer Relations program through innovative campaigns and engagements to grow revenue and bring timely and actionable market intelligence to the organization. Before to joining Five9, Jason spent 2 years at Polycom running the Analyst Relations program. Prior to Polycom, Jason spent four years at Cisco running AR Programs for the collaboration and advanced services portfolios. Prior to hi-tech, Jason spent more than a decade as a business development manager in the financial industry.