Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[Webinar] Improving the Customer Journey with Workforce Optimization

Employee Engagement

On Tuesday, March 5th at 11 a.m. PT, I will be joined by Donna Fluss, President at DMG Consulting. We’ll be taking a deep dive into the latest and greatest WFO modules and trends that you can implement to help improve your WFO strategy.

Peter Milligan Senior Product Marketing Manager

Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

What if RDR2 Arthur Morgan was a Call Center Representative?

Employee Engagement

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.

Paul Cowman Senior Director of Digital Marketing

With over 15 years of experience in digital media, Paul Cowman heads up the demand generation team at Five9.

People Fall in Love with People

Five9

People love people. It’s really that simple. You might love your job, your videogame, or even your bed, but you don’t celebrate those types of things on February 14th.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Wendell Black: 3 Time CRN Channel Chief Honoree

Five9

Please join me in three cheers for Five9 Vice President of Global Channels and International Business, Wendell Black! CRN has named Wendell to its prestigious list of 2019 Channel Chiefs, a list that includes the top IT channel leaders in the world. Wendell is no stranger to the Channel Chiefs list as 2019 marks his third year in a row being recognized!

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Jonathan Rosenberg: How AI Impacts the Contact Center

AI and Automation

Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center:

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

Five9 at CCW Berlin

Events

Join Five9 at the International Plaza at CCW 2019, Estrel Congress Center in Berlin, from February 19th through 21st. As this year’s CCW marks the 21st international conference and exhibition for innovative customer dialogue, we are extremely excited to be participating in this year’s event.

Sabine Winterkamp Vice President of International Marketing