Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Five9’s 10-year IPO Anniversary: A Journey of Growth and Innovation

Five9 Success

Today marks a major milestone as we celebrate Five9’s 10-year anniversary as a publicly-traded company.

Mike Burkland Chief Executive Officer

9 Best Real-life Customer Journey Map Examples

Explore 9 real-life customer journey map examples and learn effective implementation strategies for enhanced contact center performance.

Ruthie Carey Content Strategist

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

AI and Automation

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.

Minh Bui Senior Product Management Director

10 Essential Contact Center Metrics and KPIs to Measure in Healthcare

Explore vital healthcare metrics, best practices, and solutions for superior contact center efficiency. Elevate patient care with Five9's solutions.

Ruthie Carey Content Strategist

Why I Joined Five9

Five9

I’ve spent 30 years working with customers, tech providers, and clients in the customer service space. Here are five compelling reasons why I joined Five9.

Steve Blood Vice President, Marketing

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

AI and Automation

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Santosh Kulkarni Senior Product Management Director

Empowering Perspectives: Five9 Female Executives Share the Career Advice that Impacted Them Most

Five9

I’m proud of how many strong female leaders we have within the Five9 organization in all parts of business, from engineering to customer advocacy to HR and marketing.

Andy Dignan Chief Operating Officer

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.