Skip to main content

Outbound Contact Center Software

Five9 Inbound Call & Contact Center Solutions: Deliver Great Customer Service

Turn your Contact Center into a Money Maker

Outbound contact centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment. With outbound contact or call center software, it's vitally important that your agents aren't spending time dialing the phone — only to get an unanswered call, a hang up or voicemail. This decreases productivity and increases costs.

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your outbound contact center needs. Advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.

Five9 offers inboundoutbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.

Image
Predictive Dialer Graph

Predictive Dialer

Predictive Dialer

The Five9 Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialer

Power Dialer

The Five9 Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.

Progressive Dialer

Progressive Dialer

The Five9 Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.

Preview Dialer

Preview Dialer

Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.

TCPA Compliance

TCPA Compliance

Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.

With Five9, we have literally been doubling our year-over-year growth.

Datasheet: Five9 Inbound Voice

Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.

Download Datasheet

Outbound Contact Center Software Features

  • ACD with Call Distribution Algorithms
  • Skills-Based Routing
  • Priority Routing
  • Time-of-Day Routing
  • Voicemail Routing
  • Web & Queue
  • Incoming Call Whisper
  • Toll-Free Numbers
  • IVR with Intuitive Script Designer
  • IVR Scheduling
  • Professional Prompts for Self-Service
  • Text-to-Speech & Speech Recognition
  • In-Queue & Estimated Wait Time
  • CTI Screen Pop
  • Post-Call Surveys
  • CRM Integrations
  • Agent Desktop
  • Contact Database
  • Softphone
  • Call Recording
  • At-Home Agent Capabilities
  • Easy-to-Use Administration Tools
  • Real-Time, Historical, & Custom Reports
  • Drag & Drop Script Design
  • Agent Scripting

Get More Info & Pricing

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers
Image
Customer-first

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio
Image
Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
Image
Always-innovative_661x373.jpg

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
Image
99996

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Customer First

Image
Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers

Completely Customizable

Image
Completely-customizable

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

Image
Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

Image
99996

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information