Contact Us:

Chat with Sales

Outbound Call Center: Triple Your Contacts Per Hour

Get Pricing or Call 1-800-553-8159

What is an outbound call center?

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Accelerating Sales with Next-Generation Automatic Dialer Technology

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.

Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. So agents spend more time talking to customers, and productivity skyrockets.

Predictive Dialer Icon

Predictive Dialer

The Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialer Icon

Power Dialer

The Five9 Power Dialer continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.

Progressive Dialer Icon

Progressive Dialer

Our Progressive Dialer provides a variable calls-to- agent ratio that determines how many calls the system needs to place as reps become available.

Outbound Call Center Software Icon

Preview Dialer

This dialing mode allows sales reps to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.

TCPA Icon

TCPA Compliance

Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw CEO, NexRep

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

Get Datasheet

Outbound Call Center Software Features

checkmark

Predictive Dialer

checkmark

Power Dialer

checkmark

Campaign & List Management

checkmark

Data Import

checkmark

Quality Management

checkmark

Real-Time Recording

checkmark

Cloud APIs

checkmark

Web Callback

checkmark

Drag & Drop Script Design

checkmark

Progressive Dialer

checkmark

Preview Dialer

checkmark

DNC Compliance

checkmark

Call Recording

checkmark

Historical Reporting

checkmark

Contact History Database

checkmark

At-Home Agents

checkmark

CRM Integrations

checkmark

Dialer List Management

Englishtown Case Study

Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

Get Case Study

Get More Info & Pricing

Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

All fields are required.

Make It Happen with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information