What is an outbound call center?
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Accelerating Sales with Next-Generation Automatic Dialer Technology
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.
Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. So agents spend more time talking to customers, and productivity skyrockets.