Inbound Cloud Contact Center Simplicity for the Business User. Rich Functionality for the Enterprise.

Business moves fast. So should your contact center. With the simplicity of the Five9 Inbound Cloud Contact Center, you can configure your contact center in as little as an hour.

Contact Center in the Cloud: No Hardware, No Boundaries

The Five9 Inbound Cloud Contact Center gives you everything you expect in a feature-rich, on-premise system and a lot less—no hardware. All you need is the agent, a computer, a headphone, and an Internet connection. We take care of everything else. And, your agents can be located anywhere—distributed across multiple contact centers, working at home, or in branch offices.

Features

  • ACD with Skills-Based Routing
  • IVR with Speech Recognition
  • CTI Screen Pop
  • CRM Integrations - Salesforce - Oracle/RightNow - NetSuite - Microsoft Dynamics
  • Chat and Email Integration
  • Web Callback
  • Queue Callback
  • Quality Monitoring
  • Agent Quality Performance Management
  • Voice and Screen Recording
  • Quality Optimization & Analytics
  • Workforce Management
  • Real-Time, Historical, and Custom Reporting
  • Agent Scripting
  • Post-Call Surveys
  • Web Integration APIs
  • Network Connectivity: VPN, SIP Trunking, and MPLS