Five9 Inbound Voice

Making customer service a more human experience

Don’t Keep Your Customers Waiting

When a customer calls your business, they are not only expecting their question to be answered, but to also be handled in a timely manner. The longer an issue takes to be resolved, the more likely you will end up with an upset customer. At Five9, we understand how important this is to your business and strive to empower your agents to deliver a superior customer experience.

Five9 Intelligent Cloud Contact Center lets agents work on calls from multiple interaction queues or optionally log into specific queues throughout the day. You can easily add prebuilt messages to tell callers estimated wait times based on current queue and agent availability. Callers are given the option to receive an agent callback when their position arrives in queue, schedule a callback for when it’s convenient, or leave a voicemail for subsequent follow-up.  

Features

  • Skills-Based Routing
  • Inbound, Outbound, and Blended Calling
  • Speech-enabled IVR and Intelligent Virtual Assistants
  • CTI Screen Pop
  • Pre-built CRM Integrations
    - Salesforce
    - ServiceNow
    - Microsoft
    - Oracle
    - Zendesk
    - NetSuite
  • Web Callback
  • Call Recording
  • Real-Time, Historical and Custom Reporting
  • Agent Scripting
  • Post-Call Surveys
  • Toll-free and Local Numbers
Five9 Inbound Voice

Download Datasheet: Inbound Voice