Progressive Dialer:
Increase Agent Talk Time

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Five9 Outbound Call Center Progressive Dialer Software Screenshot

Outbound Calling with a Progressive Dialer

Five9 Outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Progressive Dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In progressive mode, the dialer runs through your calling lists across multiple campaigns at the velocity of your operations. The system automatically paces dialing based on recent connection and abandonment rates and only dials when an agent becomes available.

Using Five9 Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.

Bar chart shows 300% increase in talk time per hour with Five9
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Always Be Connecting

Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.

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Increase Efficiency

Using Five9 Progressive Dialer, contact centers waste less time dialing and spend more time talking with live prospects. This leads to more sales and increased revenue.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.

Since switching to Five9, we have experienced a 160% increase in contacts per hour.
Matt Zemon
President and CEO, American Support

Datasheet: Five9 Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Contact Center Features

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Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

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Campaign & List Management

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CTI Screen Pop

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CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

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Web Callback

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Agent Scripting

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Real-Time DNC List Management

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FTP Data Import

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Outbound Call Priority

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Disposition Timers & Redials

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Answering Machine Detection

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Automatic Voicemail Laydown

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Timezone Rules Dialing

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Vertical Dialing Mode

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List Penetration Dialing Mode

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Local Caller ID

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Quality Monitoring

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Voice Recording

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Standard & Custom Reports

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Remote Agents

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information