Outbound Calling with a Progressive Dialer
Five9 Outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Progressive Dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In progressive mode, the dialer runs through your calling lists across multiple campaigns at the velocity of your operations. The system automatically paces dialing based on recent connection and abandonment rates and only dials when an agent becomes available.
Using Five9 Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.