Progressive Dialer:
Increase Agent Talk Time

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Five9 Outbound Call Center Progressive Dialer Software Screenshot

What Is a Progressive Dialer?

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Using the Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.

Bar chart shows 300% increase in talk time per hour with Five9
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Always Be Connecting

Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.

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Increase Efficiency

Using the Progressive Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.

Since switching to Five9, we have experienced a 160% increase in contacts per hour.
Matt Zemon
President and CEO, American Support

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Contact Center Features


Predictive Dialer


Power Dialer


Campaign & List Management


Data Import


Quality Management


Real-Time Recording


Cloud APIs


Web Callback


Drag & Drop Script Design


Progressive Dialer


Preview Dialer


DNC Compliance


Call Recording


Historical Reporting


Contact History Database


At-Home Agents


CRM Integrations


Dialer List Management

Make It Happen With Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information