Blended Contact Center:
Maximize Agent Productivity

Live Webinar

Improve Customer Satisfaction

The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Unlike most vendors, Five9 has developed both inbound and outbound platforms in-house. As a result, the Five9 Blended Contact Center eliminates the technology gap between inbound ACD functionality, outbound dialers, and CTI and CRM integrations. What this means for your agents is they do not have to log in and out of dedicated inbound and outbound call queues. With Five9, everything is unified, inbound and outbound calls are blended and delivered straight to the agent’s desktop.

The Five9 Blended Contact Center with Active Blending automatically assigns inbound calls to agents who are working on outbound campaigns when inbound traffic volume peaks. During times when inbound traffic is low agents can use that time to work on automated outbound calls.

Your agents are your most valuable resource. With the Five9 Blended Contact Center, you can fully engage them with your customers. The result is customer service and inside sales organizations that respond proactively to customers, improving customer satisfaction scores while also improving the productivity of the organization as a whole.

Upward Trend Icon

Active Blending

Increase the number of productive contacts per hour by automatically adjusting your outbound calling operations based on inbound call volume.

Single Interface Icon

Single Interface

Take advantage of a single interface for your blended contact center. Eliminate time wasted toggling back and forth between outbound and inbound queues.

Business Rules Icon

Custom Business Rules

Configure active blending for your particular business rules to schedule and add outbound follow up calls on any interaction to the queue.

With the Five9 blended solution, we only have to train agents on a single platform, and that training is applicable no matter what type of calls they are making or receiving.
Matt Zemon
President & CEO, American Support

Datasheet: Five9 Blended Contact Center

Learn how you can get all the benefits of feature-rich, on-premise systems with none of the hassle using the Five9 Blended Cloud Contact Center with Active Blending.

Get Datasheet

Get More Info & Pricing

Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

All fields are required.

Blended Contact Center Features

checkmark

ACD with Call Distribution Algorithms

checkmark

Skills-Based Routing

checkmark

Priority Routing

checkmark

Web & Queue

checkmark

Toll-Free Numbers

checkmark

CTI Screen Pops

checkmark

IVR with Intuitive Script Designer

checkmark

Text-to-Speech & Speech Recognition

checkmark

Agent Desktop

checkmark

Contact Database

checkmark

CRM Integrations

checkmark

Call Recording

checkmark

Post-Call Surveys

checkmark

Predictive Dialer

checkmark

Progressive Dialer

checkmark

Power Dialer

checkmark

Preview Dialer

checkmark

Agent Scripting

checkmark

Answering Machine & Fax Detection

checkmark

Real-Time DNC List Management

checkmark

At-Home Agent Capabilities

checkmark

Easy-to-Use Administration Tools

checkmark

Real-Time, Historical, & Custom Reports

checkmark

Local Number Dialing

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Outbound dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information