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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Continuing the Conversation in 2020

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Create a Culture of Continuous Improvement with Gamification

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.
Brian Spraetz
Brian Spraetz Senior Product Marketing Manager
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Aragon Research Recognizes Five9 with “Innovation Award” in the Intelligent Contact Center Category for the Second Year in a Row

Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.
Scott Kolman
Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Blue background with white text - a quote from Zeus Kerravala reading “AI is a tool that can help up do our job better - just like the assembly line was a tool to help people make cars faster” and a pink button that says “Episode 29”. In the top right there is a speech bubble that says “That’s Genius!”.

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.
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Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Five9 Webinar

[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020

As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Don't let your customers wait on hold

Don’t Let Your Customers Wait On Hold

My experience with customer support, a family death, and realizing the CX industry has a long way to go.
Five9 Logo
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Blue background with text saying: TMCNet Webinar: 5 Trends in AI Innovation. Two circle images, one of Art Schoeller and one of Darryl Addington

[LIVE WEBINAR] 5 Trends in AI Innovation to Create an Intelligent Cloud Contact Center

Empowering agents with artificial intelligence (AI) is revolutionizing the customer and agent experience. By removing repetitive, mundane tasks, AI innovation will give agents the additional time they need to interact with customers’ on a human level and to personalize the customer service process.
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Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

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