Equip Agents with AI-Powered CX Tools
As the complexity of today’s customer experiences increases, contact center agents must resolve more customer issues, at a faster rate, with higher expectations of satisfaction. Agent Assist is an enterprise-ready, AI-powered set of capabilities that empowers agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.
Image
Empower Every Role with AI
Image
Boost Agent Productivity
Give agents the data and tools they need to help customers with timely, accurate content based on their needs and wrap up after call work quickly.
Image
Advise Leadership
Strengthen leadership with immediate visibility into contact center trends, KPI progress, and coaching opportunities.
Image
Accelerate Development Time
Build practical AI solutions to meet your business needs with Five9’s low-code/no-code platform.
Give Real-Time Guidance and Drive Better Interactions
Agent Assist automatically provides agents with real-time guidance cards and checklists that recommend actions to follow for faster resolutions. Agents get reminders and tips to navigate the conversation better, increasing call effectiveness and CSAT.
Image
Automate After-Call Work to Optimize Time
Agent Assist offers real-time call transcription and summarization that reduces contact handle time and after-call work (ACW). Using next-generation technology like OpenAI GPT, Agent Assist auto-generates summaries so agents can spend less time doing mundane, after-call work and spend more time solving customer issues.
Image
Happier Agents Means Happier Customers
-
Reduce AHT
Empower agents to solve customer issues faster with automatic guidance cards and checklists.
-
Promote Better Interactions
Help agents identify likely upsell opportunities and guide them with important product information that adds more value to your customer experience.
-
Improve Customer Experience
Allow agents to truly focus on the customer to deliver an empathetic, personalized, and human experience.
-
Accelerate Agent Onboarding
Offer agent coaching with an intuitive experience that’s easier for new agents to learn and for experienced agents to reach proficiency.
-
Increase Call Compliance
Provide contact center managers with insights that immediately surface customer trends, analyze KPIs, and identify coaching opportunities for agents.
Five9 Agent Assist has helped reduce AHT by 30 seconds while keeping call information consistent and accurate.
Image
Agent Assist Savings Calculator
Agent Assist reduces your contact center costs by improving agent handle time and decreasing manual after-call work while continuously boosting your agent efficiency and customer satisfaction. Want to learn how you can improve your ROI and business outcomes with Agent Assist? Just provide some basic metrics about your contact center, and our savings calculator will do the rest.
Image
Resources to Help You Get Started
Data Sheet
Five9 Agent Assist
Learn how Five9 Agent Assist uses AI and machine learning to help your agents provide a more human customer experience.
White Paper
Drive Higher-Value Customer Interactions
Use AI to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire loyalty.
Case Study
Reduce Costs, Optimize Service
Learn how TruConnect leverages AI and Five9 Agent Assist to reduce costs and optimize customer service.
Image
Image
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
