Equip Agents with AI-Powered CX Tools
As the complexity of today’s customer experiences increases, contact center agents must resolve more customer issues, at a faster rate, with higher expectations of satisfaction. Agent Assist is an enterprise-ready, AI-powered set of capabilities that empowers agents to be more informed, engaged, and focused on the customer’s needs with real-time intelligence and automation.
Empower Every Role with AI
Boost Agent Productivity
Give agents the data and tools they need to help customers with timely, accurate content based on their needs and wrap up after call work quickly.
Strengthen leadership with immediate visibility into contact center trends, KPI progress, and coaching opportunities.
Accelerate Development Time
Build practical AI solutions to meet your business needs with Five9’s low-code/no-code platform.
Give Real-Time Guidance and Drive Better Interactions
Agent Assist automatically provides agents with real-time guidance cards and checklists that recommend actions to follow for faster resolutions. Agents get reminders and tips to navigate the conversation better, increasing call effectiveness and CSAT.
Automate After-Call Work to Optimize Time
Agent Assist offers real-time call transcription and summarization that reduces contact handle time and after-call work (ACW). Using next-generation technology like OpenAI GPT, Agent Assist auto-generates summaries so agents can spend less time doing mundane, after-call work and spend more time solving customer issues.
Happier Agents Means Happier Customers
Empower agents to solve customer issues faster with automatic guidance cards and checklists.
Promote Better Interactions
Help agents identify likely upsell opportunities and guide them with important product information that adds more value to your customer experience.
Improve Customer Experience
Allow agents to truly focus on the customer to deliver an empathetic, personalized, and human experience.
Accelerate Agent Onboarding
Offer agent coaching with an intuitive experience that’s easier for new agents to learn and for experienced agents to reach proficiency.
Increase Call Compliance
Provide contact center managers with insights that immediately surface customer trends, analyze KPIs, and identify coaching opportunities for agents.
Agent Assist Savings Calculator
Agent Assist reduces your contact center costs by improving agent handle time and decreasing manual after-call work while continuously boosting your agent efficiency and customer satisfaction. Want to learn how you can improve your ROI and business outcomes with Agent Assist? Just provide some basic metrics about your contact center, and our savings calculator will do the rest.
Resources to Help You Get Started
Five9 Agent Assist
Learn how Five9 Agent Assist uses AI and machine learning to help your agents provide a more human customer experience.
Drive Higher-Value Customer Interactions
Use AI to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire loyalty.