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Contact Centre Analytics & Reporting Software

Measure and manage the metrics that matter to your business with comprehensive real-time and historical contact centre analytics and reporting tools. Gain actionable insights to improve performance and consistently achieve operational and strategic goals.

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Benefits of Contact Centre Reporting and Analytics

Contact centre reports and analytics provide key benefits to your business.

  • Track and manage performance for your unique business needs.
  • Foster a culture of data-based decision-making.
  • Discover operational issues and corrective actions.
  • Share valuable insights across your business.

How It Works

Identify improvement opportunities and use them to optimize performance with powerful reporting and business intelligence tailored to the unique needs of contact centres. Capabilities include real-time and historical information; out-of-the-box and custom metrics, reports, and dashboards; and a unified, curated data repository.

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Why Five9 for Contact Centre Reporting Software

  • Analytics-Ready

    A single, curated data repository makes it easy to get the insights your business needs.

  • Total Flexibility

    Pre-built and custom metrics, reports, and dashboards provide clarity for the success metrics you need.

  • Powerful BI Tools

    Intuitive data visualizations and drill-down capabilities enable you to unlock hidden insights and easily share them across your business.

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90% of business decision makers found digital transformation to be an important to very important factor in their business.


The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.

Contact Centre Resources to Help You Get Started

Customer Case Study

Technologically Brilliant

TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.

Customer Case Study

Vibrant Credit Union

Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact centre and phone providers after losing confidence in its previous vendor after many challenges.

Data Sheet

Five9 Analytics

Unlock the business value of your data. Tailored to the unique needs of contact centres, Five9 Analytics enables you to discover improvement opportunities so you can optimize performance quickly and easily.

Data Sheet

Five9 Aceyus VUE

Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.

Solution Brief

Five9 Reporting

Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility