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Provide Your Agents with Powerful Tools to Effectively Manage Customer Interactions

Agents can handle chat interactions efficiently and effectively using a single unified interface. This common interface increases agent productivity and reduces ramp time for new agents. Pre-scripted answers to commonly asked questions and next-best-actions improve conversion rates, speed up responses, and improve consistency. Chat transcripts are available to maintain compliance, identify performance issues, and assign training to help improve agent skills.

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Optimized Chat Experience

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Due to the pandemic in 2020, Round Point created a specific COVID-19 support page, receiving tens of thousands of interactions through Five9 Visual IVR, and set up between 48,000 and 55,000 forbearance plans in just one month.
 

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Omnichannel is very important to us because it allows our students to contact us on whichever channel they choose.

Jonathan Harrell

Assistant Vice President of IT, Regent University

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Single Agent Interface

  • Single interface for seamless omnichannel customer service
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Dashboards and Reports

  • Gain detailed visibility into critical KPIs and SLAs across all customer contacts
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Omnichannel Routing

  • Intelligent omnichannel routing capabilities deliver chat requests to the most qualified agents

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Resources To Help You Get Started

Regent University Customer Video

Regent University Customer Video

Data Sheet

Omnichannel Powered by Five9

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility