Provide Your Agents with Powerful Tools to Effectively Manage Customer Interactions
Agents can handle chat interactions efficiently and effectively using a single unified interface. This common interface increases agent productivity and reduces ramp time for new agents. Pre-scripted answers to commonly asked questions and next-best-actions improve conversion rates, speed up responses, and improve consistency. Chat transcripts are available to maintain compliance, identify performance issues, and assign training to help improve agent skills.
Omnichannel is very important to us because it allows our students to contact us on whichever channel they choose.
Single Agent Interface
- Single interface for seamless omnichannel customer service
Dashboards and Reports
- Gain detailed visibility into critical KPIs and SLAs across all customer contacts
- Intelligent omnichannel routing capabilities deliver chat requests to the most qualified agents