Managed IT & Professional Contact Center Services
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Consider Our Team as an Extension of Your Team
We collaborate with you to define and implement a workforce management solution based on your business goals and success criteria. Our team does the heavy lifting so you can reduce time to value and deploy with confidence.
All our team members are Five9-certified and bring a wealth of knowledge and years of industry experience to your project. Rely on our team as needed to help you achieve success in an evolving environment.
We offer three core Professional Services packages. Five9 performs all services remotely via conference calls and online collaboration tools. Two packages are based on implementation plan hours, deployment type, and configurations. The third is a custom-scoped option that we work with you to define.
Engage with our team on an hourly basis for add-on projects like integrating more applications, adding locations, tuning and optimizing, and configuring reporting for specific metrics.
"The team was awesome, efficient, and knowledgeable…. They were always available for questions and supported all our concerns as we migrated from our legacy contact center solution." --Non-profit Customer
Data Sheet: Five9 Professional Services
Dig deeper into how our team can help you gain a competitive edge with our proven methodology and deployment expertise. Learn about the different packages and available add-on options.
The Five9 Professional Services Methodology
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Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.
Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.
Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.
Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.
Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.
Sustaining activities include implementation sign off and the transition to customer support and account management teams.
Making CX Work for Real Life
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersImage
Adopt the cloud contact center to meet your business needs - not the other way around.
Explore Our PortfolioImage
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsImage
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional ServicesImage
Making CX Work for Real Life
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Customer First
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Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
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Adopt the cloud contact center to meet your business needs - not the other way around.
Explore Our PortfolioAlways Innovative
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Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
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Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
