Managed IT & Professional Contact Center Services

Consider Our Team as an Extension of Your Team

We collaborate with you to define and implement a workforce management solution based on your business goals and success criteria. Our team does the heavy lifting so you can reduce time to value and deploy with confidence.

All our team members are Five9-certified and bring a wealth of knowledge and years of industry experience to your project. Rely on our team as needed to help you achieve success in an evolving environment.

We offer three core Professional Services packages. Five9 performs all services remotely via conference calls and online collaboration tools. Two packages are based on implementation plan hours, deployment type, and configurations. The third is a custom-scoped option that we work with you to define.

Engage with our team on an hourly basis for add-on projects like integrating more applications, adding locations, tuning and optimizing, and configuring reporting for specific metrics.

"The team was awesome, efficient, and knowledgeable…. They were always available for questions and supported all our concerns as we migrated from our legacy contact center solution." --Non-profit Customer

Data Sheet: Five9 Professional Services

Dig deeper into how our team can help you gain a competitive edge with our proven methodology and deployment expertise. Learn about the different packages and available add-on options.

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The Five9 Professional Services Methodology

Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.

Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.

Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.

Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.

Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.

Sustaining activities include implementation sign off and the transition to customer support and account management teams.

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.