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Services Overview

Five9 Contact Centre Services

Empower Your CX Journey with Our CCaaS Expertise

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Create a True CX Difference with the Power of People

At the core of customer-centricity, our services team has expert knowledge in CCaaS and technology. As trusted advisors and customer champions, we go beyond mere innovation, providing subject matter expertise and forging lasting partnerships for impactful results β€” both immediate and long term.

We focus on understanding your business intricately, identifying vital KPIs crucial to your success. It's our people and their relationships that form the foundation of our true CX difference.

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Expert Support at Every Step to Maximize the Value

Experience seamless transitions from sales to professional services to support. Five9's approach to CCaaS has been proven. With a track record of thousands of successful customer implementations, we know what it takes to build an excellent contact centre. Renowned for professional contact centre services and superior customer care, our commitment ensures smooth implementation and ongoing support, securing our customers' long-term success.

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human support

Professional Services

  • Five9's top-notch resources and approach help ensure successful solution implementation, tailored to your goals. We drive growth, integration, optimization, and customization for effective operations.
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Training

  • Five9 offers tailored training on platform capabilities, accommodating various learning styles while ensuring a robust skillset for administrators, agents, and supervisors.
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Support

  • Five9 ensures continual success with 24/7 support, including documentation, case management, and a vast knowledge base. Premium Support offers direct access to senior teams.

Leading NPS Scores Reflect Our Customer-Centric Approach

We prioritize customer satisfaction with a customer-centric approach, reflected in our industry-leading Net Promoter Scores (NPS), exceeding benchmarks, and ensuring our team's compensation is tied to your happiness. Partner with us for a transformative, customer-focused experience.

Get the Report

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PS and CS Net Promoter Scores

It’s really about how the Five9 team has made me feel. It has become such a strong partnership.

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritise Your Customers
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Customer-first

Adopt the cloud contact centre to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.

Customer First

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Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritise Your Customers

Completely Customisable

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Completely-customizable

Adopt the cloud contact centre to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

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Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information