How Teladoc Health Delivers Great Customer Satisfaction
Director Workforce & Program Management
Senior Manager of Portfolio Marketing
You’re traveling for an important business meeting and you wake up feeling sick in the middle of the night.
Thanks to Teladoc Health, you can call anytime 24/7 to secure a virtual visit with a board-certified, licensed physician. In order to ensure these seamless patient interactions, Teladoc has kept the highest possible customer satisfaction at the heart of their customer service goals.
However, Teladoc had trouble reaching these goals due to the lack of reliability and instability with their previous contact center vendor. With call volumes increasing to an average of 4,000 calls a day and new contact center locations coming online, Teladoc chose to partner with Five9 to provide high quality care for every patient.
In this webinar, you will learn how Teladoc:
Flawlessly deployed their new contact center within 45 days during their peak season
Maintains their CSAT score >97%
Increased efficiencies – handling 30% more calls with 20% fewer staff
Seamlessly integrated Five9 with their home-grown CRM