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Five9 Blended Contact Center

Data_Sheet_Blended_Contact_Center

The Five9 Blended Contact Centre allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.

 

Read the data sheet to learn how the Five9 Blended Contact Centre:

  • Ensures the optimal mix of agent productivity and customer experience by taking full advantage of the peaks and valleys in contact center traffic
  • Enables you to reduce your operational costs, maximize agent productivity, increase revenue and conversions, cross-sell and upsell, and provide customers with exceptional experiences
  • Enables you to listen to agents in real time for both inbound and outbound calls and benefit from unified real-time and historical reporting applications that deliver performance results across all your campaigns and agents

Download the Data Sheet