Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.
Los contact centers son importantes para mejorar la experiencia del cliente. Medir las métricas y los indicadores clave de rendimiento (KPI) de los contact centers es crucial para evaluar el rendimiento y garantizar la alineación con los objetivos empresariales. En sanidad, esto se traduce en atender a los pacientes de forma más eficiente y ofrecer una atención de mayor calidad.
GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.
I’ve spent 30 years working with customers, tech providers, and clients in the customer service space. Here are five compelling reasons why I joined Five9.
GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.