The Future of Customer Engagement (Canada)
During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
- The future of customer engagement
- How AI and other innovations help companies handle the evolving demands of customers
- How to enhance overall customer experience