Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

Latest & Trending

Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

Evaluate voice vendors objectively using our multi-category enterprise scorecard
Transition from rigid scripted flows to conversational, context-aware AI interactions
Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

Download the E-book

Hands holding a tablet displaying a document with green waves and text.

TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

Download the Study

How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

How AI is delivering real results in CX — and where the experience still falls short for customers
Why you might prefer a human — and what that preference is telling businesses about AI
Where the handoff from AI to a real person makes or breaks your trust in a brand
What both sides of the conversation — business and customer — need from AI to get it right

Download the Report

Five9 AI Day

The AI hype is over. The race to scale is on. Welcome to Five9 AI Day.

This is your immersive guide to real-world AI. Join trailblazing customers, industry experts, and Five9 leaders as we journey from conversations to outcomes. You’ll get actionable strategies to move from bots to true AI agents, deliver end-to-end agentic CX, empower your frontline agents, and build trust in your architecture from day one.

Watch On-Demand Webinar

The Economics of AI in Customer Experience: 2026-27

This Metrigy research report gives CX leaders a clear framework for justifying AI investment with real numbers. It benchmarks 759 companies and shows exactly where AI pays off—and where it doesn't yet.

Get Report

The Agentic Continuum: Voice AI Use Cases Across Every Stage of Resolution

Legacy menus frustrate customers and burn out agents. Five9 Voice AI Agents change the game with dynamic self-service, delivering complex resolution and a more productive contact centre.

Get E-book

The Agentic Continuum: Voice AI Use Cases Across Every Stage of Resolution

Legacy menus frustrate customers and burn out agents. Five9 Voice AI Agents change the game with dynamic self-service, delivering complex resolution and a more productive contact centre.

Get E-book

Five9 Epic Agent Adapter: Five9 Fusion for Epic

Healthcare agents shouldn't have to toggle between the phone and the patient. This Epic Toolbox-approved integration natively embeds the Five9 agent desktop inside Epic's clinical and operational modules—Cheers, Cadence, EpicCare Ambulatory, Hyperdrive, and more—uniting telephony controls and patient records on one screen. Built standards-based and production-ready for healthcare contact centers.

Get Brief

Simplify Patient Journeys Within Epic Workflows

Intelligent automation brings efficiency and accuracy to health records workflows. Even with Epic as the system of record, agents juggle multiple steps, manual data capture, and cross-channel coordination to manage patient requests—balancing speed with accurate access to information. As demand grows, teams need streamlined workflows that improve access, efficiency, and patient engagement.

Get Brief

Stopping Fraud Before It Stops You: How Financial Services Leaders Are Winning the Fight

Join COMMfusion's Blair Pleasant and Five9’s Manu Yegnaraman, as they will examine where financial institutions are struggling with outbound fraud communications, how modern engagement strategies can help close the gap between fraud detection and customer notification, and how Five9 Advanced Campaign Manager (ACM) helps financial institutions automate proactive fraud communications across voice, SMS, email, and mobile channels while supporting compliance requirements and improving customer engagement.

Watch On-Demand Webinar

No More Friction: Five9 Epic Fusion and the Future of Intelligent Patient Access

Patient access is the front door to your health system — and for too many patients
and staff, it's still stuck. Disconnected systems, manual handoffs, and siloed
workflows create friction that costs health systems time, money, and patient trust.

Five9 Epic Fusion changes that. Watch Roni Jamesmeyer, Director of Industry
Marketing at Five9, and Javi Ramirez, a key architect of the Five9 Fusion
platform, for a candid conversation moderated by industry analyst Blair Pleasant
on how health systems are eliminating patient access friction — right now.

Watch On-Demand Webinar

Verint Genie Bot Product Tour

Explore how Verint Genie Bot works alongside your Five9 contact center. This click-through demo shows how analysts turn call conversations into instant, verified CX insights, no data science required.

Watch Product Tour

Business Leaders CX Report Infographic: Smarter CX

AI deployment is accelerating, but customer trust isn't keeping up. See six findings from the 2026 Business Leaders CX Report on closing the AI-to-human gap.

View Infographic

Five9 Support Enablement Lead

A dedicated Five9 expert assigned to your account — proactively managing cases, SLAs and escalations so your team can focus on customers.

Get Data Sheet

Verint Quality Management Product Tour

Explore how Verint Quality Management works alongside your Five9 contact center in this interactive product tour. See how AI-powered scoring evaluates every interaction, across every channel, to strengthen compliance and coaching.

Watch Product Tour

Five9 WEM ServiceNow Connector

Natively embed the Five9 WEM suite into ServiceNow to unify contact center operations, streamline workflows and get a complete view of agent performance across all voice and digital channels.

Get Data Sheet

AI-Powered CX For Retail Success

Discover how this AI-powered platform elevates retail customer service, streamlines operations, and boosts agent performance to deliver exceptional, measurable results.

Get Brief

Five9 for BPOs: Intelligent Cloud Contact Center

Empower your BPO to scale seamlessly, drive operational efficiency, and win more business with a flexible, AI-powered cloud contact center built specifically for modern outsourcing.

Get Brief

2026 CX AI Playbook: Strategic Outlook and Investment Properties

Customer expectations are shifting fast and the technology required to meet them is evolving even faster. In this strategic webinar with Donna Fluss and Tim Richter, we’ll dive into the exclusive findings from the newly released 2026 CX AI Playbook.

Watch On-Demand Webinar

Reimagining Agent Experience (AX) in the Age of AI

AI is playing an increasingly important role in customer service, prompting organizations to rethink how they prepare, support, and empower agents. Join experts from Five9, Centrical, Replicant, and CallTower to explore practical strategies for improving the agent experience while helping employees adapt and succeed in an AI-enabled contact center.

In this webinar, you'll learn:

Watch On-Demand Webinar

Infographic NovelVox FinServ Integrators

Defeating the Toggle Tax in Financial Services

Understand the cost of fragmented systems and the impact it’s having on your business.

View Infographic

Infographic NovelVox Healthcare Integrators

Closing the Healthcare Care Gap with Integration

Five9 and NovelVox close the healthcare "Care Gap" by integrating fragmented patient data systems. This unified, HIPAA-compliant platform eliminates app-switching, saves 30-45 seconds per call, and improves patient care efficiency.

View Infographic

Smarter Borrower Engagement Starts Here

Accelerate lending cycles and lower costs with Five9. Our cloud contact center pairs intelligent self-service with compliant, automated workflows to deliver seamless borrower experiences from application to closing.

Get Brief

Secure, Member-First CCaaS for Credit Unions

Discover how Five9’s cloud contact center helps credit unions automate high-volume journeys, reduce handle times, and lower IT overhead while delivering secure, compliant, omnichannel member experiences.

Get Brief

Faster, Safer ROI for Credit Card Services

Discover how Five9’s AI-powered CCaaS platform helps credit card providers balance strict security with seamless service. This brief details how to automate high-volume card journeys, ensure financial-grade compliance, and increase collection yields. Learn how prebuilt integrations and intelligent automation deliver faster, safer ROI without the complexity of legacy systems.

Get Brief

Secure, AI-Powered CCaaS for Insurance & Risk

Modernize your insurance contact center with Five9. Discover how our secure, cloud-native platform automates claims, handles catastrophe surges, ensures strict compliance, and integrates with core systems to deliver immediate ROI.

Get Brief

Five9 Adapter for Zendesk Product Tour

Experience how the Five9 Adapter for Zendesk transforms your support operations by embedding Five9's Intelligent CX Platform and AI-powered tools directly into your workflow.

Watch Product Tour

Five9 for Pharma & Life Sciences

Five9 is the AI-powered cloud contact center for pharma and healthcare — intelligent automation, compliance-ready infrastructure and expert support to serve patients and members at scale.

Get Brief

Five9 + Google Cloud Marketplace

Discover how purchasing the Five9 Intelligent CX Platform through the Google Cloud Marketplace simplifies procurement. Learn the advantages to consolidate billing, retire existing cloud spend commitments, and rapidly deploy AI-driven customer experiences globally.

Get Data Sheet

Wie Führungskräfte und Verbraucher KI im Bereich CX sehen

Der Five9 2026 BDM Report befragt mehr als 500 Entscheidungsträger in Unternehmen und über 1.000 Verbraucher, um aufzudecken, in welchen Bereichen KI eine Kapitalrendite (ROI) erzielt und was Unternehmen auszeichnet, die Wachstum verzeichnen.

Get Report

How Business Leaders and Consumers See AI in CX

The Five9 2026 BDM Report surveys 500+ business decision makers and 1,000+ consumers to reveal where AI is delivering ROI — and what separates organisations that scale.

Get Report

How Business Leaders and Consumers See AI in CX

The Five9 2026 BDM Report surveys 500+ business decision makers and 1,000+ consumers to reveal where AI is delivering ROI — and what separates organisations that scale.

Get Report

Five9 Virtual AI Roadshow

Join this expert-led session to hear insights and learn about solutions to reduce operational costs, increase customer lifetime value, and outpace emerging fraud trends.

Discover how next-generation AI is shaping CX and can become your new business differentiator.

Why Watch?

Watch On-Demand Webinar

2026 Customer Success Book

Los resultados lo confirman. La edición de este año del Customer Success Book reúne historias reales de contact centers de distintos sectores y regiones del mundo, que demuestran todo lo que se puede lograr cuando la IA y la experiencia humana trabajan juntas.

Get E-book

2026 Customer Success Book

Get E-book

2026 Customer Success Book

A prova está nos resultados. O Customer Success Book deste ano reúne histórias reais de centros de contato de diversos setores e de todo o mundo, mostrando o que é possível alcançar quando a IA se alia à experiência humana.

Get E-book

2026 Customer Success Book

Resultate sind der beste Beweis. Das diesjährige Customer Success Book liefert Praxisberichte von Contact Centern aus verschiedensten Branchen und Ländern.

Get E-book

2026 Customer Success Book

Get E-book

2026 CX AI Investment Trends

Explore the top 10 CX AI investment trends shaping 2026. Discover where business leaders are prioritising AI, automation, analytics, and orchestration to modernise customer experience and drive measurable business outcomes.

View Infographic

A woman in a blazer smiles while using a tablet in a modern office setting.

From Assumption to Insight: Delivering Meaningful AI Outcomes in CX

Many organisations are still relying on intuition when deciding where to apply AI in customer experience, often leading to disconnected initiatives and underwhelming results.

In this session, we’ll explore how leading organisations are shifting from assumption to insight, using real customer interaction data to make smarter, more informed decisions about where AI can deliver the greatest value.

Watch On-Demand Webinar

WHITEPAPER of Navigating the New Era of Customer Outreach

From Unknown to Trusted: Navigating the New Era of Customer Outreach

Learn how to navigate AI call screening and turn unknown outbound calls into trusted, expected customer interactions

Get White Paper

Buyer’s Guide The Enterprise Guide to Voice AI Agents

Customers don’t want another rigid chatbot — they want resolution. Learn how Five9 Voice AI Agents deliver agentic customer self-service to resolve complex inquiries, increase containment, lower operational costs and supercharge your entire CX performance.

Get E-book

The Agentic Continuum: Voice AI Use Cases Across Every Stage of Resolution

Legacy menus frustrate customers and burn out agents. Five9 Voice AI Agents change the game with dynamic self-service, delivering complex resolution and a more productive contact center.

Get E-book

Empowering Performance: Autonomy, Accountability, & Flexible Work

Engaged employees start with empowered mindsets. When individuals take ownership of their development, they become more invested in their role and the organization’s success. Watch Millie McIntyre, Sr. Director of Buyer Services at IAA, to explore how autonomy, accountability, and flexible scheduling drive engagement, elevate performance, and build trust. Leave with practical strategies to encourage self-management, support professional growth, and design work models that empower employees to thrive.

Watch On-Demand Webinar

From CX complexity to clarity: How ALDO Group unified the experience with AI

Legacy contact centers weren't built for today's expectations. Disconnected systems, costly on-prem infrastructure and limited flexibility leave teams struggling to keep up with frustrated customers and burned-out agents as a result.

Watch On-Demand Webinar

From Assumption to Insight: Delivering Meaningful AI Outcomes in CX

Many organisations are still relying on intuition when deciding where to apply AI in customer experience, often leading to disconnected initiatives and underwhelming results.

Watch On-Demand Webinar

Strategic Outlook and Investment Priorities

2026 CX AI Playbook: Strategic Priorities

Explore DMG Consulting’s latest research on how enterprises are modernising CX with AI. Discover 2026 investment priorities, deployment goals, challenges, and technologies shaping the future of customer experience.

Get Report

2026 CX AI Playbook: Strategic Priorities

Get Report

Scaling CX for the Holiday Rush at Omaha Steaks

In this Winner Spotlight, Grant Young shares how Omaha Steaks transformed their contact center operations to support massive seasonal demand while protecting the premium customer experience their brand is known for. Learn how Omaha Steaks partnered with to enable remote seasonal staffing, streamline secure payment experiences with AI-powered automation, and dramatically improve service levels during peak holiday periods.

Watch On-Demand Webinar

2026 CX AI Investment Trends

Explore the top 10 CX AI investment trends shaping 2026. Discover where business leaders are prioritizing AI, automation, analytics, and orchestration to modernize customer experience and drive measurable business outcomes.

View Infographic

AI-Powered Collections for Financial Services

Recover more revenue, protect customer relationships and stay ahead of compliance with Five9 AI-powered outbound campaigns and intelligent workforce management.

Get Brief