How Canadian Companies Can Thrive with CX in the Cloud
It’s becoming increasingly difficult to leverage legacy, on-premises solutions to meet the high expectations of customers. Deploying a cloud-enabled technology in your contact centre can help you deliver the experiences your customers want and the cost savings your organisation needs. It’s no wonder why more Canadian businesses are migrating to the cloud.
Over the next year, many global organisations plan to invest more in interaction channels including:
- Social media (60% of organisations)
- Email/web form (60%)
- Social media messaging apps (58%)
Learn how to leverage the cloud to improve CX.