Leah Baker
Global Director of Transformation & Change, WebBeds
Steve Morrell
Managing Director, ContactBabel Ltd
Brian Atkinson
AVP Customer Success, Five9
The travel and hospitality industry is a dynamic ecosystem where every interaction counts — from the first booking to the final farewell. With rising expectations, rapid digital innovation, and intensifying competition, delivering seamless, personalised and reliable experiences is no longer optional – its essential.
In this webinar, Industry experts will share the latest CX challenges facing travel and hospitality and the actions leaders can take to stay ahead. You’ll also discover how WebBeds applied these strategies with Five9 — strengthening reliability and future-proofing operations through AI-powered self-service that enhances customer experiences while enabling agents to focus on high-value interactions.
In this session, you’ll gain practical insights into:
The biggest CX challenges travel & hospitality brands are facing today
Practical steps to boost guest satisfaction, loyalty and revenue
How WebBeds transformed their customer experiences with Five9
How AI-powered self-service delivers faster, more convenient guest support
