Global scale, reach, and quality without compromise.
When your business operates across the globe, you want your customers to have exceptional high-quality experiences with your agents—whether the agents are in multiple physical locations or working from home. Five9 Global Voice delivers highest-quality, carrier-grade voice at scale by leveraging regional Five9 points of presence (PoPs) around the globe for perfectly clear, no-delay conversations every time.
Optimise The Customer Experience
Contact Centre Managers can create a single virtual contact Centre, including the IVR, and provide a consistent 24/7 experience for your customers in almost any part of the world.
Deliver Great Service With High-Quality Voice Anywhere In The World
Robust Outbound Dialler
Expedite outbound dialling with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound.
Route customers on their favourite channel to the best agents according to your own business rules.
Intelligent Virtual Assistant (IVA)
Let your customers serve themselves using Five9 speech-enabled IVA (speech-bot) or using the Visual IVR on a mobile device, while your operation gathers customer intent.
- Support thousands of contact centre agents
- Cluster your voice media resources for unparalleled uptime
- Reduce deployment cycles from years to months compared to on-premises solutions
- Save Five9 encrypted recordings in local POPs to support PCI, HIPPA, and GDPR compliance
- Operate time-sensitive services within the PoPs like DTMF, TTS, voice prompts, voice recording, answering machine detection, and speech recognition
- Carrier grade voice quality
- Optimised routing; Voice quality of service, contact centre service models, and follow the sun models
- One centralised engagement centre platform
- Deployed in Five9 data centres and public cloud to maximise country coverage worldwide
- Meet data localisation and security requirements by keeping recordings in-region
- Strategically placed Five9 Voice PoPs ensure the shortest distance between agent and customer
- Route to agents in region or globally based on business objectives
The biggest issue for our business was the fact that we’re dealing with so many different countries and you run into so many issues when you’re dialling into 30 different countries. We selected Five9 because we wanted a solution that could handle everything that goes into getting a call to a customer no matter what country we’re working in.
Resources To Help You Get Started
Five9 Inbound Voice
Intelligently route customers to the right resource anywhere in the world to help them continue their journey.
Five9 Outbound Contact Centre
Whether your sales organisation is B2B, B2C, high volume, low volume or highly automated, the Five9 solution can help you empower your agents and close more sales.
Five9 Global Voice
Deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.