Skip to main content
Omnichannel Social

Engage Customers on their Channels

Engage with your customers through an interface they are already comfortable and familiar with. Meet your customers where they already are by adding social messaging as a contact channel choice.

Get in Touch

Image
96

Consistently Serve Your Customers with Social Messaging

Social messaging provides many of the benefits of social media, but without the challenges. It’s private, so you don’t have to move sensitive conversations to more direct channels. Unlike telephone calls or live chat, social messaging is asynchronous, so conversations persist if a customer leaves the website or gets disconnected. Plus, there’s always a record of previous exchanges. Social messaging is also mobile-friendly and supports various types of multimedia. 

View a Demo

Image
er

Meet Customers Where They Are

  • Omnichannel Journeys

    Five9 Omnichannel makes it easy to deliver seamless customer journeys to provide an exceptional customer experience.

  • Intelligent Routing

    Natural language processing mines the text of social messages to identify business issues, sentiment, and value,prioritizinges the messages. Intelligent omnichannel routing then delivers the message to the best agent for the issue.

  • Unified Agent Experience

    Agents use a single interface for all chat-based communication channels including social messaging applications, websites, and text/SMS. Using a common interface increases productivity and reduces training requirements for new hires.

View a Demo

Due to the pandemic in 2020, RoundPoint created a specific COVID-19 support page, receiving tens of thousands of interactions through Five9 Visual IVR, and set up between 48,000 and 55,000 forbearance plans in just one month.
 

View a Demo 

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
Image
Professional businessman with glasses smiling

Resources To Help You Get Started

Video

Omnichannel Powered by Five9

Image
Abstract visual of customer experience journey with arrows

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

Professional businessman with glasses smiling

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Customer service woman wearing a headset laughing while on a customer support call

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

Woman writing notes on a whiteboard

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility