Powerful Solutions That Meet Your Business’s Needs
Five9 offers the outbound call and contact centre capabilities your business needs to stay in touch with customers and communicate with prospects. From compliant systems to predictive dialler systems, Five9 will help you choose and implement the right capabilities for your business.
Five9 outbound works seamlessly with our inbound Digital Engagement channels. The blended capabilities allow agents to move between inbound and outbound calling based on inbound traffic flow with no disruption. The result is a more efficient, proactive workforce – and a better customer experience.
Improve Sales Performance and Empower Your Agents
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Predictive Dialler
The Five9 Predictive Dialler automates outbound dialling and increases the amount of time your agents spend talking to real prospects and customers, instead of dialling numbers.
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Power Dialler
If you have a small number of sales executives and a large number of prospects you need to contact quickly, the Five9 Power Dialler is perfect for your business.
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Progressive Dialler
Contact centres that prefer to avoid dropped outbound calls typically use progressive dialling, which automatically dials one customer per available agent.
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Preview Dialling
Preview Dialing is typically used in contact centres where agents need to familiarise themselves with the context of the customer relationship or the last contact just before dialling.
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Manual Touch Mode
Manual Touch Mode enhances preview dialling by removing self-operating dialling without agent involvement.
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Certified Caller (STIR/SHAKEN)
Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
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Number Reputation Management
Protect the reputation of your phone numbers and calling identity by establishing your status as a verified identity and registering your phone numbers with Five9, resulting in immediate ROI by the removal of invalid Fraud/SCAM and SPAM labeling.
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Emergency Call Services (E911)
E911 supports direct dialling of 911 in support of FCC and CRTC policies and regulations, providing a compliant emergency calling solution for emergency outbound calls within the US, US territories, and Canada.
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Campaign and List Management
Five9 Campaign and List Management capabilities offer robust features that track your sales process and produce greater efficiencies.
With Five9, we have literally been doubling our year-over-year growth.
CRM Integration
- Salesforce
- ServiceNow
- Microsoft
- Oracle
- Zendesk
Dialler Technologies
- Predictive Dialler
- Power Dialler
- Progressive Dialler
- Preview Dialler
Business Efficiency
- Local Caller ID
- Quality monitoring
- Real-time and historical reporting
- Performance management
- Dashboards
- Gamification
Compliance Relevant Tools
- Manual Touch
- DNC list management
- Time zone rules dialling
- Certified Caller (STIR/SHAKEN)
Agent Efficiency
- Agent scripting
- Disposition timers and redials
- Answering machine detection
- Automatic voicemail
- Vertical dialling mode
- List penetration dialling mode
Customer Experience
- Web callback
- CRM/CTI screen pop
Resources To Help You Get Started
Five9 Outbound Contact Centre
Improve decision-making with a single view of operational performance in real time across multiple systems.
Five9 Certified Caller (STIR/SHAKEN)
With the Federal Communications Commission (FCC) in the United States and the Canadian Radio-Television and Telecommunications Commission (CRTC) taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.
From Unknown to Trusted: Navigating the New Era of Customer Outreach
Learn how to navigate AI call screening and turn unknown outbound calls into trusted, expected customer interactions.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
