About Five9
A Leader in Cloud Contact Center Software
Our Mission
Creating Powerful Customer Connections Since 2001
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform
contact centers into customer engagement centers of excellence, coupled with a deep understanding of the
cost and complexity involved in running a contact center.
Our Story (so far)
From Visionary to Category Leader
Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.
The Numbers
Measurable Excellence
Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI
and automation to increase agent productivity and deliver tangible business results.
20+
years of cloud contact
center experience
2,000+
employees around
the world
2,500+
enterprise, mid-market, and SMB customers in
104 countries
246K
concurrent agent seats
(12/31/21)
7+
billion call minutes
recorded annually
670+
global SI, channel,
and technology
partners
90+
Net Promoter Score
(NPS) for professional services
246K
concurrent agent seats
(12/31/21)
Five9 Milestones
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2006
2005
2004
2003
2001
NextLocations Around the Globe
North America
San Ramon, California
San Francisco, California
EMEA
London, UK
APAC
Mandaluyong City, PH
Melbourne, AUS
Satellite Offices
Amsterdam, NL
Barcelona, ESP
Cologne, DE
São Paulo, BR
Stockholm, SE
Toronto, CA
Porto, PT
Our Statement
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened
expectations while engaging and empowering your agents to deliver more human experiences.
