About Five9
A Leader in Cloud Contact Center Software
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Our Mission
Creating Powerful Customer Connections Since 2001
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform
contact centers into customer engagement centers of excellence, coupled with a deep understanding of the
cost and complexity involved in running a contact center.
Our Story (so far)
From Visionary to Category Leader
Founded in 2001, Five9 led the cloud revolution in contact centers. Five9 rapidly gained momentum as
contact centers began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Five9 has been leading the cloud charge ever since.
The Numbers
Measurable Excellence
Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI
and automation to increase agent productivity and deliver tangible business results.
20+
years of cloud contact
center experience
2,000+
employees around
the world
2,500+
enterprise, mid-market, and SMB customers in
104 countries
246K
concurrent agent seats
(12/31/21)
7+
billion call minutes
recorded annually
670+
global SI, channel,
and technology
partners
90+
Net Promoter Score
(NPS) for professional services
246K
concurrent agent seats
(12/31/21)
Previous
Five9 Milestones
Previous
Next
2023
Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service
Five9 Recognized by Frost & Sullivan as a Growth and Innovation Leader in EMEA and LATAM
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform
Five9 Earn Frost & Sullivan’s 2023 Enabling Technology Leadership Award
Five9 Earns Frost & Sullivan’s 2023 LATAM Competitive Strategy Leadership Award
BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centers Globally
Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM
Five9 Opens New European Engineering Hub in Porto, Portugal
Received Glassdoor Employees’ Choice Award, Best Places to Work
Won 4th consecutive Aragon Research Innovation Award
2022
Mike Burkland, long-time Chairman and former CEO of Five9, returns as CEO
Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms
2021
CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Five9 scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester WaveTM for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)
2020
Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)
2019
Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester WaveTM for Cloud Contact Center
2018
Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global.
2017
Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launches Summer Release, the latest version of the Five9 Cloud Contact Center.
Five9 receives Frost & Sullivan Customer Value Leadership Award
2016
Launches Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS
2015
Five9 announces initial public offering on NASDAQ under ticker symbol FIVN
2014
Five9 acquires SoCoCare, brings advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities
2013
Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™
2012
Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)
2011
Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual call center software
2010
Launch of a new sales, service and support organization to meet the growth of the cloud contact center market.
2009
Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO
2008
500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations
2006
Southeast Asia headquarters opened in the Philippines
2005
Advanced IVR capabilities added to the VCC
2004
First release of the Five9 Virtual Contact Center (VCC)
2003
Began cloud contact center operations
2001
NextLocations Around the Globe
North America
San Ramon, California
San Francisco, California
EMEA
London, UK
Munich, DE
APAC
Mandaluyong City, PH
Melbourne, AUS
Other Locations
Barcelona, ESP
São Paulo, BR
Stockholm, SE
Toronto, CA
Porto, PT
Our Statement
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened
expectations while engaging and empowering your agents to deliver more human experiences.
