Discover the Power of Contact Centre Analytics
Data drives decisions—but only when it’s clear, connected, and actionable. See the full picture. Make better decisions.
- Track and manage performance for your unique business requirements
- Foster a culture of data-based decision-making
- Discover operational issues and corrective actions
- Share valuable insights across your business
How It Works
Five9 Reporting and Analytics brings your contact centre data to life, giving you the control and flexibility to define and adjust the metrics that matter most. With Five9, you have access to pre-built and customisable dashboards that combine real-time and historical data from across your systems. Including CCaaS, CRM, WEM, and AI workflows.
Go beyond static reports with visual dashboards, flexible scheduling, and advanced data aggregation. Give every stakeholder, from agent to executive, the insights they need, when they need them.
Reporting That Works the Way You Do
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Gain Flexibility
Obtain contact centre reporting solutions tailored to your business––whether you need simple insights or in-depth analytics.
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Access Meaningful Insights
Choose from 140+ pre-built reports to track the insights that matter most.
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Accelerate Productivity
Quickly define, unify, and analyse relevant operational data from across your business.
Discover the key business metrics that drive top-performing contact centres.
The new reporting available through Five9 became impactful throughout the TBI organisation and integral in more strategic decision-making.
Contact Centre Resources to Help You Get Started
Technologically Brilliant
TBI began using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.
Five9 Reporting
Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.
Five9 OneVUE
Pre-built and customisable dashboards with advanced data aggregation and consolidation. Convert data into unified, actionable insights.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
