Call Centre Outsourcing:
When Flexibility Is Top Priority
The Cloud Advantage for BPOs
With Five9 solutions in the cloud, Business Process Outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built from the ground up specifically for quick, easy deployments and maximum scalability. Easily manage the demands of multiple clients by quickly responding to fluctuations in staffing and traffic.
Five9 is a pioneer in cloud contact centre solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals. Built-in CRM integrations and cloud APIs make it easy for you to connect to client processes, information and reporting. Furthermore, your agents can be located anywhere — in your centre or at their homes through call centre outsourcing. All they need is a computer, headset and Internet connection. By taking complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.
Scale as needed, have agents anywhere and supervisors everywhere, and enjoy “pay-as-you-go” pricing. One phone call is all it takes to add new agents and line capacity. Outsource your call centre today to scale efficiently.
Five9 Active Blending automatically switches agents between inbound and outbound calls on a call-by-call basis according to your business rules. Active Blending increases productivity, agent engagement and margins.
Five9 stands by you 24/7 with ongoing support resources, even after your contact centre is up and running. We are dedicated to your success. Extended support options are also available.
Five9 was very easy to build. It took days rather than months — all the tools were there.
Call centre outsourcing leader OnBrand24 struggled with an outdated on-premise system that couldn’t meet the demands of clients. See how switching to Five9’s flexible blended contact centre solution helped them satisfy clients and take advantage of greater flexibility and scalability.Get Case Study
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The Five9 Advantage
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.
Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
Why Choose Five9
Call +44 203 318 7902 for More Information