Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

Events

Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

When it Comes to AI in Customer Service, Humans Still Reign Supreme

AI and Automation

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

How Are You Going to Align Customer Experience With Your Business Strategy in 2017?

Events
Cloud

Customer experience has become the benchmark for business, have you thought about how you will align it with your business strategy?

Mayur Anadkat

How Booker Software Provides Next Generation Customer Experiences

In order to get to that realized vision of an omnichannel customer experience (CX) platform, the integration of our CX tools were a must have.

Brian Raboin

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

AI and Automation

What can AI do? What can't it do? AI today falls into a sort-of catchall. Truthfully, AI is in a blank slate mode. The programs today can reach almost

Mayur Anadkat

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

AI and Automation

Worried about the recent surge of artificial intelligence (AI), Chatbots and our impending botnet overlords? No need. Our sophisticated future tech is here

Mayur Anadkat

Notable Tweets From Top Analysts at Enterprise Connect 2017

Events

Five9 was at Enterprise Connect last month where the team met with top industry analysts covering customer experience.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Blogs

My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

When it Comes to AI in Customer Service, Humans Still Reign Supreme

How Are You Going to Align Customer Experience With Your Business Strategy in 2017?

How Booker Software Provides Next Generation Customer Experiences

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

Notable Tweets From Top Analysts at Enterprise Connect 2017

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