Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

6 Reasons To Not Neglect Your Customer Service

Customer/Digital Engagement

Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How AI Could Get It Wrong for CX

AI and Automation

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

Exceed Customers' Expectations or Risk Being Left Behind

Today, more than ever, consumers are demanding more from the companies they interact with on a regular basis.

Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.

Yes, Good CX is Tied to Revenue Gains

Five9

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.

Leading Online English Language School Gives Five9 an A+

Englishtown knew they had to make a change. The school chose Five9 because it offered all the capabilities they needed.

Five9

The Future of Smart Enhancements for Omnichannel Engagement Experiences

Customer/Digital Engagement

The idea behind Amazon Alexa is to remove the friction of manipulating and managing our ever-growing set of devices that drive our connected lives, and let our voices drive our every wish.

Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

Why Customer Analytics is the Key to a Better Customer Experience

Customer/Digital Engagement

Your customers have more power than ever. With smartphone in hand, consumers expect anytime, anywhere access to your business. Whether they're reaching out via a mobile app, your website, the phone or in person, your customers want a consistent, effortless experience every time.

Todd Marthaler