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Premium Bundle

All capabilities of the Core Bundle plus omnichannel support and essential quality management.

Transform your contact center to engage customers on their channel of choice. Highlights of this bundle:

  • Add, switch and continue the customer engagement with complete context and continuity across channels - never interrupting their journey.

  • Supervisor-enabled capabilities to maximize agent performance on digital channels.

  • Essential QM helps you evaluate the entire customer experience for better outcome, trends, and customer insights.


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