The Five9 Intelligent Cloud Contact Centre
Canada, Making CX Work
for Real Life
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact centre through an open platform and powerful product suite.
Cloud contact centre software is our expertise, but our passion is your Customer Experience.
Five9 helps you reimagine the customer experience, turn vision into reality, and achieve tangible business results. Our intelligent cloud contact centre enables you to engage customers on their channel of choice, streamline operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers' expectations.
When thinking about your CX Strategy, do you measure both customer satisfaction and agent experience?
PAR reduced average speed to answer by 90 seconds thanks to Five9.
Hoglund Law reduced manual report generation by 50%.
Roundpoint Mortgage saved an average of 2-3 minutes per interaction.
Under Armour achieved a $1M+ savings in call reduction.
TruConnect reduced average handle time by 30 seconds.
What Leading Analysts Say
The top industry analysts consistently give Five9 top rankings across a broad range of cloud contact center categories.
Omdia Names Five9 a Leader
Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Solution, 2020-21
Aragon Research Names Five9 a Leader
The 2021 Aragon Research Globe evaluated 15 intelligent contact center providers to score their strategy, performance, and reach.
Five9 Named a Leader
The Forrester Wave™: Cloud Contact Centers, Q2 2020
Five9 Named a Leader in Aragon Research Globe™ for Conversational AI
Aragon Research analyzed 22 conversational AI vendors and evaluated their strategy, performance, and reach. Five9 emerged as a leader, noted for its strength in omnichannel, seamless handoff between bots and live agents, and App Marketplace.
Metrigy Names Five9 a MetriStar Top Provider
Five9 was one of only three providers out of 19 evaluated in Metrigy’s WFO study to receive the MetriStar Top Provider award for workforce optimization platforms.
Still not convinced? Take our CX Maturity Assessment, and see where you stand.
20+
2,500+
9+ Billion
