Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 to Present at CallMiner LISTEN 2018

Webinars & Events

Next week Five9 will be heading down to Clearwater Beach, Florida to catch some waves with our fellow Forrester Wave Leader, CallMiner! Between enjoying the sunshine and hitting the beach, Five9 is excited to announce that we will be presenting at CallMiner LISTEN 2018.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Overlayed images of 3 people talking on the phone

Customer Service Team Is Your New Sales Team

Digital Engagement

Today, 86% of consumers quit doing business with a company because of a bad customer experience. Hence, there is no place for bad customer service if you want to compete with the big dogs and retain your customers.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five9 Brings Home “Best CX Solution” from UC Awards 18

Some years can feel like an eternity, others go by in a blink of an eye. 2018 has felt like a bit of both.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A network of interconnected nodes and lines against a dark blue background representing AI

Rowan at Dreamforce 2018: “The contact center will change more in the next 5 years than the past 25 years combined”

Webinars & Events

Telling a room full of Dreamforce attendees that customer service has become worse could be considered a risky move.

Five9

Four people stand on top of a mountain. Their backs are to the camera and their arms are around each other

Five9 Trailblazers Showcased at Dreamforce 2018

Webinars & Events

During Dreamforce 2018, we spotlighted Five9 customers who are innovating and trailblazing to create better contact center experiences. Below we are sharing why these trailblazers deserve a round of applause:

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Five9 Enabling Trailblazers Leading the Way in Cloud Contact Center

Webinars & Events

During Dreamforce 2018, September 25-28, Five9 will be announcing four Five9 customer trailblazers. Trailblazers will be notified the week before Dreamforce and announced during Dreamforce, September 25-28.

Five9

Person presenting to a room of people smiling

Five9 Leading the Way at Dreamforce 2018

Webinars & Events

Each year Salesforce ups the ante, and Dreamforce gets bigger, bolder and brighter. This year is no exception and Five9 has tons of exciting events for you to attend.

Five9

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Five9 to Present at CallMiner LISTEN 2018

Customer Service Team Is Your New Sales Team

Five9 Brings Home “Best CX Solution” from UC Awards 18

Rowan at Dreamforce 2018: “The contact center will change more in the next 5 years than the past 25 years combined”

Five9 Trailblazers Showcased at Dreamforce 2018

Five9 Enabling Trailblazers Leading the Way in Cloud Contact Center

Five9 Leading the Way at Dreamforce 2018

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