Contact Center Resources: Get to Know the Five9 Cloud

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.