FIVE9® ADAPTER FOR SALESFORCE
Five9 and Salesforce CTI Integration
The Five9 integration with Salesforce was designed to meet the needs of your customers through a highly reliable, scalable, and secure solution. Five9 has a proven track record working directly with Salesforce to provide effortless, intelligent, enterprise-class contact experience in the CRM environment.
Innovations to Power an Intelligent, End-to-End Agent and Customer Experience
Five9 seamlessly integrates with Salesforce to enable agents to log in directly to their native CRM environment to handle all customer inquiries. The Five9 integration creates a more powerful and productive solution to maximize every customer interaction.
Five9 and Salesforce can help you deliver a unified, seamless, and engaging experience that enables agents to focus on what matters the most – your customers.
Five9 and Salesforce: Delivering Exceptional Experiences
Click-to-call from within the Salesforce environment to easily reach out to customers and prospects.
Data-Rich Screen Pops
Match inbound and outbound customer information and provide “screen pops” by opening corresponding Salesforce records. Agents see customer data prior to accepting the interaction.
Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Campaign & List Integration
Integrate campaigns, calling lists, and predictive dialing to boost sales leads and conversion rates.
Agent Interaction Control
Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more – all from within a single Salesforce desktop.
Automatic Interaction Logs
Save logs automatically when an interaction ends to ensure that every interaction is stored in the system of record and keep teams synced on all customer and prospect communication.
We’ve found Five9 to be exceptional in their knowledge of contact centers and especially their knowledge of Salesforce and contact centers.
Integrated Agent Desktop
- Single-pane agent desktop
- UC Integration
Embedded Supervisor Interface
- Embedded supervisor desktop
- Omnichannel visibility and monitoring
Workforce Optimization Connector
- Pre-built integration
- Recorded interactions
- Transcript captures of digital channels
- Collet handling data