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FIVE9® ADAPTER FOR ZENDESK

Five9 and Zendesk Integration

Transform your customer service experience through a seamless integration of contact center capabilities. Agents are equipped with the right information at the right time to provide a more human customer service experience.

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Zendesk Integration

Digitally Transform your Service Organization and Deliver a World-Class Experience

Five9 seamlessly connects to the native Zendesk environment to create a single, intuitive workspace that enables agents to be more efficient and provide greater customer satisfaction in real-time. The Five9 integration creates a flexible customer service solution that helps you easily maximize every customer interaction.

With Zendesk and Five9, you are equipped with contact center functionality and ticket handling all from a single environment, so agents no longer have to switch between screens and applications.

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Zendesk Integration

Five9 and Zendesk: Delivering Exceptional Experiences

  • Click-to-Call

    Click-to-call from within the Zendesk environment to easily reach out to customers and prospects.

  • Data-Rich Screen Pops

    Match inbound and outbound customer information and provide “screen pops” by opening corresponding Zendesk tickets. Agents see customer tickets prior to accepting the interaction.

  • Powerful Call Routing

    Effectively prioritize and route calls and voicemails to the right agent at the right time based on agent availability.

  • Easy Administration

    Take advantage of a rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents’ skills.

  • Agent Interaction Control

    Empower agents with rich interaction handling for chats, emails, and calls including recording, parking, cold or warm transfers and conferences, click-to-dial and more—all from within a single Zendesk environment.

  • Automatic Interaction Logs

    Save logs automatically when an interaction ends to ensure that every interaction is stored in the system of record—keeping teams synced on all customer communication.

  • Deliver Digital-First Omnichannel Experiences

    Deliver extraordinary omnichannel customer journeys across voice and digital channels, including voice (inbound/outbound), self-service (IVR/IVA), messaging (chat, SMS, social), email, video, and mobile.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

 

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We saw improved CSAT, reporting, and NPS all driven through the reporting available from Zendesk and Five9.

Paul Catherall

Head of Care, Ultra Mobile

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Integrated Agent Desktop

  • Single-pane agent desktop
  • Screen-pop
  • UC Integration
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Workforce Optimization Connector

  • Pre-built integration
  • Recorded interactions
  • Transcript captures of digital channels
  • Collet handling data
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Five9 and Zendesk Partnership

  • 700+ customers with Zendesk
  • 9+ years of integration into Zendesk products
  • NPS score of 80+ for Professional Services implementation

We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for Zendesk

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Why Integrate Zendesk and Your Contact Center

White Paper

Cloud CRM Integrations

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Connect to customers and solve their problems the first time.

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

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Manage your agents with empathy while delivering impact to the business.

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