Every Five9 customer can access our 24/7 phone and online support, which includes product documentation, case management and a comprehensive knowledge base with hundreds of solutions to common issues. In addition to the world-class support that is available to every Five9 customer, the Premium Support option is also available to Five9 clients who want direct access to our senior customer support team. When you sign up for Premium Support, you also receive a dedicated Technical Account Manager (TAM), regular account reviews and project management. As a Premium Support customer you will also recieve coordination, personalised new release previews and training, consulting hours to help you grow and optimise, and a defined escalation path for feedback, questions and issues.
Through the Five9 Developer Program, we also provide support to the developers, consultants and IT professionals who use the Five9 Cloud APIs to extend and enhance the benefits of their Five9 Cloud Contact Centre solution.
Use the Customer Support Portal. The Customer Support Portal is where you create, update and view your cases online and where you access and search our comprehensive knowledge base. To access the portal, simply log in to your virtual contact centre application portal from the Customer Login Page and select "Customer Support."
Email us. You can reach us at firstname.lastname@example.org. Sending an email automatically creates a case with your problem description.
Call us. Talk to our Five9 Customer Support agents in the US by calling 1-866-553-1459 or internationally by calling +1-925-218-2325.
Direct access to Senior Customer Support team
Technical Account Manager dedicated to you
Account reviews regularly
Consulting hours to continuously grow and optimise
Escalation path for feedback, questions and issues
Project management and coordination
Personalised previews and training on new releases
The success of any relationship depends on how well and how honestly you’re able to communicate. We view Five9 as a trusted partner.
Call +44 203 318 7902 for More Information