Debt Collections:
Improve Recovery Rates with Five9

Leverage Automated Diallers from Five9 to Maximise Efficiency

Five9's automated smart dialling features reduce time wasted dialling and waiting for no-answers and allow your agents to focus on the live connections they make. The Predictive Dialler intelligently calculates dialling rate based on agent availability and historical data. The Power Dialler gives you maximum control by letting you set your own dialling rate. The Preview Dialler pops debtors' information to agents' screens in order to better inform them and help them make the most out of each interaction.

Five9 is a proud supporter of the debt collections industry and a member of the following associations:

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Increase Recovery Rates

Five9 automated diallers filter out no-answers and voicemails, allowing your agents to contact more debtors each day. Real-time and historical reporting enables you to identify optimal times to reach debtors and maximises your chances of debt recovery.

Reduce Operational Costs

Eliminate the time waste of manual dialling and maximise your agents' effectiveness by allowing them to focus on making the most of live connections using the Five9 Predictive Dialler.

Enhance Agent Effectiveness

Agents can review important details about each debtor, take notes and use scripts to ensure consistent and effective communication while maximising debt recovery.

At a moment’s notice we can design and deploy new campaigns and report results immediately.
Pedro Guijarro
IT Manager, USCB America
Debt Collections Software

Case Study: USCB America

Accounts Receivables leader USCB America was looking for a proven, flexible contact centre platform that would help them achieve their goals of higher debt recovery rates. Find out how Five9 helped them execute campaigns for successful receivables management.

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The Five9 Advantage


Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.


Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.


Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.


The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.


Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.

Based on our extensive analysis, we found Five9 to be the best value.
Chittaranjan Desai

Call +44 203 318 7902 for More Information