With thousands of successful customer implementations, we know what it takes to build an excellent contact centre. The Five9 approach to implementation is to first define a solution based on your business goals and success criteria, to configure that solution, to train your staff, to validate that the solution meets your business requirements and to then deploy the solution throughout your organisation. After deployment, we continuously fine-tune the solution to deliver optimal results.
Each project has a designated Implementation Manager from our Professional Services team to help you get up and running. This means that within 24 hours of your first “Getting Started” email, you will have a Five9 team member helping you every step of the way. During implementation, Five9 University trains your staff, supervisors, and administrators on the use of the Five9 system. After intial implementation, our Professional Services team is available to ensure the continued success of your contact centre.
Five9 Professional Services packages include high-quality resources and industry-leading methodology to ensure successful implementation of your virtual contact centre.
Five9’s online training program, Five9 University, provides a solid foundation for administrators and supervisors to perform routine tasks. Five9 also offers live, instructor-led training sessions.
After your contact centre is up and running, Five9’s Customer Support team stands by you with ongoing support. Our team is staffed 24/7 and is dedicated to your continued success.
Learn to use Five9. Review the Administrator Training resources available from Five9 University when you log in with your Five9 credentials. These training materials are designed to familiarise you with the features and capabilities of the Five9 Cloud Contact Centre. You'll have a session with your Implementation Manager to go over any questions. These training materials are an excellent introduction to the functions and capabilities of Five9 Virtual Contact Center software.
Install the Five9 apps. The Getting Started guide from Five9 University offers step-by-step instructions to guide you through this installation process.
Design, implement, and deploy. We'll provide you with an experienced Implementation Manager from our Professional Services team to help you get your Five9 Cloud Contact Centre up and ready to run.
Call +44 203 318 7902 for More Information