OUTBOUND

Connect With More Customers

Communicating with customers proactively is a hallmark of a great customer experience. Yet many organisations attempt it with systems that are disconnected, which forces agents to log off the inbound work and log in to do outbound work. Five9 offers inbound, outbound, and blended contact centre offerings that make it natural and easy to communicate with customers reactively or proactively.

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Powerful Solutions That Meet Your Business’s Needs

Five9 offers the outbound capabilities your business needs to stay in touch with customers and communicate with prospects. From TCPA compliant systems to predictive diallers, Five9 will help you choose and implement the right capabilities for your business.

Five9 outbound works seamlessly with our inbound Digital Engagement channels. The blended capabilities allow agents to move between inbound and outbound calling based on inbound traffic flow with no disruption. The result is a more efficient, proactive workforce – and a better customer experience.

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Improve Sales Performance and Empower Your Agents

Predictive Dialler

The Five9 Predictive Dialler automates outbound dialling and increases the amount of time your agents spend talking to real prospects and customers, instead of dialling numbers.

Power Dialler

If you have a small number of sales executives and a large number of prospects you need to contact quickly, the Five9 Power Dialler is perfect for your business.

Progressive Dialler

Contact centres that prefer to avoid dropped outbound calls typically use progressive dialling, which automatically dials one customer per available agent.

Preview Dialling

Preview Dialing is typically used in contact centres where agents need to familiarise themselves with the context of the customer relationship or the last contact just before dialling.

TCPA Manual Touch Mode

TCPA Manual Touch Mode enhances preview dialling by removing automatic dialling without agent involvement.

Certified Caller (STIR/SHAKEN)

Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.

Emergency Call Services (E911)

E911 supports direct dialing of 911 in support of Kari's Law and the Ray Baum’s Act, validating the location of the caller and passing the required information to ensure the call is routed to a public safety answering point (PSAP).

Campaign and List Management

Five9 Campaign and List Management capabilities offer robust features that track your sales process and produce greater efficiencies.

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With Five9, we have literally been doubling our year-over-year growth.

Teddy Liaw

CEO, NexRep

Automated Dialler Technologies

  • Predictive Dialler
  • Power Dialler
  • Progressive Dialler
  • Preview Dialler

Compliant Dialler Technologies

  • TCPA Manual Touch
  • Real-Time DNC list management
  • Time zone rules dialling
  • Certified Caller (STIR/SHAKEN)

CRM Integration

  • Salesforce
  • ServiceNow
  • Microsoft
  • Oracle
  • Zendesk

Agent Efficiency

  • Agent scripting
  • Disposition timers and redials
  • Answering machine detection
  • Automatic voicemail
  • Vertical dialling mode
  • List penetration dialling mode

Customer Experience

  • Web callback
  • CRM/CTI screen pop

Business Efficiency

  • Local Caller ID
  • Quality monitoring
  • Real-time and historical reporting
  • Performance management
  • Dashboards
  • Gamification

We’ll help you find the right strategy and products for your evolving business

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Resources To Help You Get Started

Data Sheet

Five9 Outbound Contact Centre

Improve decision-making with a single view of operational performance in real time across multiple systems.

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Brief

Five9 Certified Caller (STIR/SHAKEN)

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility