Communicating with customers proactively is a hallmark of a great customer experience. Yet many organisations attempt it with systems that are disconnected, which forces agents to log off the inbound work and log in to do outbound work. Five9 offers inbound, outbound, and blended contact centre offerings that make it natural and easy to communicate with customers reactively or proactively.Get in Touch
Five9 offers the outbound capabilities your business needs to stay in touch with customers and communicate with prospects. From TCPA compliant systems to predictive diallers, Five9 will help you choose and implement the right capabilities for your business.
Five9 outbound works seamlessly with our inbound Digital Engagement channels. The blended capabilities allow agents to move between inbound and outbound calling based on inbound traffic flow with no disruption. The result is a more efficient, proactive workforce – and a better customer experience.View a Demo
The Five9 Predictive Dialler automates outbound dialling and increases the amount of time your agents spend talking to real prospects and customers, instead of dialling numbers.
If you have a small number of sales executives and a large number of prospects you need to contact quickly, the Five9 Power Dialler is perfect for your business.
Contact centres that prefer to avoid dropped outbound calls typically use progressive dialling, which automatically dials one customer per available agent.
Preview Dialing is typically used in contact centres where agents need to familiarise themselves with the context of the customer relationship or the last contact just before dialling.
TCPA Manual Touch Mode enhances preview dialling by removing automatic dialling without agent involvement.
Certified Caller digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.
E911 supports direct dialing of 911 in support of Kari's Law and the Ray Baum’s Act, validating the location of the caller and passing the required information to ensure the call is routed to a public safety answering point (PSAP).
Five9 Campaign and List Management capabilities offer robust features that track your sales process and produce greater efficiencies.
Improve decision-making with a single view of operational performance in real time across multiple systems.Download the Data Sheet
With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.Download the Brief
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment