Functionality, Security & Reliability
Five9: The Enterprise Choice
Five9 has become the solution of choice for businesses that require enterprise-level functionality, security and reliability. Five9 delivers all the speed and agility of the cloud as well as the robust capabilities of on-premise contact centre infrastructure, but without on-premise systems’ up-front costs, technical teams, complexity and hardware.
With over 11 years of cloud contact centre experience behind us, Five9 is on its eighth generation of technology and is one of the fastest-growing cloud contact centre vendors, ranked by Gartner as a leader in Contact Centre as a Service (CCaS) and as “highest in ability to execute” of all current vendors. We process over 3 billion interactions annually for over 2,100 customers; it’s no wonder some of the biggest names in business trust Five9 with their contact centre needs.
Thanks to the flexibility of the cloud, you can scale seats as needed — all it takes is a phone call. Deploy your cloud contact centre in a matter of days and pay as you go with no long-term contracts.
Even non-technical people can set up, manage and change sophisticated routing strategies, IVR scripts and call prompts. Business users can be self-sufficient so that IT can focus on their own strategic needs.
Security & Reliability
Five9 is designed with advanced encryption, intrusion detection, firewalls and a vulnerability management system to protect your voice traffic and data. Redundant data centres mitigate service disruptions.
We needed a partner that was as technology-savvy as we are... We didn’t see any other company doing what Five9 can do.
Inside the Five9 Cloud: A Technical Overview of the Five9 System
Learn about how Five9’s combination of redundant data centres, state of the art server architecture, 24/7 traffic monitoring and security measures that exceed industry standards result in powerful, scalable and secure cloud solutions that some of the biggest names in business trust to run their contact centres.Get Datasheet
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The Five9 Advantage
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.
Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.
Based on our extensive analysis, we found Five9 to be the best value.
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