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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Workflow Automation “Empathy at Scale” Drives Exceptional Experiences

In my two prior posts on an IDC Technology Spotlight paper, I discussed the impact of the 2020 pandemic on IT investment plans and the advantages of using workflow automation in the contact center. In my final post I’m discussing the concept of “empathy at scale” that the paper introduced.
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Five9 and System Integrators – The Perfect Match

This month, in celebration of Valentine’s Day, we celebrate our affinity for our Five9 partners. Five9 is committed to making it easier than ever to build a contact center practice and quickly go to market with solutions that create more human experiences.
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Supercharge Your Contact Center with Workflow Automation

Call centers are filled with processes. I call them their life blood, since I doubt a contact center could even work without them. Unfortunately, many of these processes are labor intensive. Fortunately, emerging workflow automation technology offers an opportunity to transform the contact center operation into a smooth running, less process intensive machine.
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IT 2021 Planning - What Technologies are IT Leaders Looking to Invest in?

As I say “good bye” (and “good riddance) to 2020 I was wondering how the business impact of the pandemic will affect IT spending strategies in the coming year.
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Five9 is Taking Partnerships to the Next Level in 2021

In 2021, Five9 has three strategic initiatives that will guide our organization to improve our partner business and the value they deliver to their customers. Learn more:
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See How Much Workforce Optimization (WFO) Could Save You in 10 Minutes

Deploying Workforce Optimization into your contact center can deliver significant improvements in agent efficiency and performance resulting in happier agents and more satisfied customers. Learn how our WFO calculator can help benefit your contact center operations:
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What Can I Automate with AI?

Customers want easy access to answers and service. Sometimes automation is just the ticket. With Virtual Assistant you can use the latest AI based technology to easily understand what customers want and provide it, quickly and without the use of a human agent.

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