What Can I Automate with AI?

AI and Automation

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

January 12, 2021

Customers want easy access to answers and service. Sometimes automation is just the ticket. With Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it, quickly and without the use of a human agent.

Great news, investment in Artificial Intelligence from companies like Google and Five9 has expanded the scope of what can be automated and significantly reduce the effort to successfully deploy and maintain the technology.

Five9 Virtual Agent can automate common work that agents are doing today such as:

Appointment scheduling
Shipment notifications
More customer surveys
PCI complain payment collection
Password reset
Location and hours
Order lookups
Outage notifications
And more...

In this blog series we will highlight specific use cases that can now be cost effectively deployed and drive a quick ROI all while delivering a more human experience to your customers.

Check out this short video to learn more about how this technology can increase your customer experience flexibility today.