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Alaska Airlines Moves to the Cloud and Improves CX


The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

  • Automated call routing streamlined incoming calls.
  • Efficient routing during spikes lowered wait times.
  • Seamless omnichannel performance improved customer experience.

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