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Zoom Phone Integrations with Five9

Break down organizational barriers and give agents the opportunity to better leverage subject matter experts in real-time, anywhere in the organization. Five9 is one of the first intelligent cloud contact centers to deliver and integrate with the leading UC platforms including Zoom Phone solutions.

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Accelerate Issue Resolution and Improve Customer Experiences with Zoom Phone

Utilizing the Five9 with Zoom Phone integration, agents have the ability to easily identify the right expert, see their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and deliver a delightful, continuous experience without searching, waiting, or losing the customer.

Five9 and Zoom Phone can help you deliver a more collaborative, seamless, and unified experience that empowers your agents to provide resolutions—on the first contact.

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Accelerate Issue Resolution and Improve Customer Experiences with Zoom Phone

Five9 and Zoom Phone: Delivering Exceptional Experiences

  • Real-Time Collaboration Across the Organization

    View the presence and availability of experts in real time through an "at-a-glance" directory with the ability to click-to-call, conference, or transfer the call.

  • Five9 and Zoom Phone Consolidated Directory

    Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert

  • Seamlessly Move Calls Toll-Free

    Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to Zoom Phone users without incurring additional toll charges.

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Enjoy Zoom Phone without compromising on industry-leading contact center features.

Resources To Help You Get Started

Data Sheet

Five9 UC Integration with Zoom Phone

Infographic

Why Integrate Zoom Phone and Your Contact Center

White Paper

Breaking Down the Walls Between the Contact Center and the Business

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