Five9 UC Integration with Zoom Phone
When customers speak to a live agent, they expect their issue to be resolved the first time. Often times agents don’t have all the answers and it leaves them in a tough position. Customers become inpatient as agents call or message within the organization to find the right answer. The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.
Read this data sheet to learn:
- How Five9 integrates with Zoom Phone
- Why it’s important for agents to have access to the experts
- What you can do to improve first contact resolution (FCR)