Five9® Intelligent Virtual Agent

Deliver the Experience your Customers Expect with Intelligent Virtual Agents

Five9’s Intelligent Virtual Agents (IVAs) help you automate routine and repetitive tasks, freeing your live agents to focus on higher value work.

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Introducing Five9 Inference Studio 7.0

Our award-winning IVA platform has now been completely redesigned & rearchitected to help you deploy your digital workforce more quickly:

  • More Intuitive User Interface
  • Canvases optimised to handle 1000s of nodes
  • Reuse content across voice, chatbot, SMS and mobile messaging apps
  • Improved reporting and debugging helps you deploy more quickly
  • Node search, keyboard shortcuts and so much more

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Task Library Extended with New Healthcare Tasks

We’ve added new pre-built tasks to our task library to help healthcare providers, insurers & pharmacies deploy self-service solutions more quickly


  • Let’s your IVA provide answers to frequently asked healthcare questions

Appointment Scheduling

  • IVA schedules healthcare appointments

Test Results

  • Speak to an IVA to get healthcare test results

Prescription Management

  • Enables pharmacies to automate prescription refills

Plan Selection

  • Get information about healthcare insurance

Optimise and Balance the Performance of Your Hybrid Workforce

Provide Self-Service First

Customers prefer self-service options more often than speaking to a live agent. Provide this option first with IVAs and solve problems quickly and efficiently.

Reduce Costs with Virtual Agents

Assigning repetitive tasks to virtual agents helps your organisation significantly decrease support costs. A virtual agent is about 10% the cost of a live agent and they don't need breaks or vacations.

Let Your Agents Add Real Value

Help your agents reach their full potential by assigning them more complex tasks that require their unique skills sets, while virtual agents handle the repetitive, mundane tasks.

Remain Compliant

Virtual agents help organisations avoid violations and penalties by collecting sensitive customer data without revealing that information to human agents.

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Five9 IVA Savings Calculator: Calibrate ROI Through Virtual Agents Facilitating Service Tasks

Calculate Your ROI

When COVID-19 hit we needed a way to handle the massive influx of calls. Five9 Intelligent Virtual Agent which uses Google CCAI allowed us to coordinate callback times, collect information, and then automatically schedule a callback. It was easy to set up and quickly handled 87% of the calls without an agent being involved. In one week, it scheduled over 65,000 callbacks.

Thomas Kulp

Colorado Department of Labor and Employment

We’ll help you find the right strategy and products for your evolving business

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Resources to Help You Get Started

Data Sheet

Intelligent Virtual Agent data sheet

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White Paper

Deliver Faster, Better Customer Experiences With Intelligent Virtual Agents

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Data Sheet

Five9 Inference Studio Voice Biometrics Solution

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Data Sheet

Ebook Intelligent Virtual Agent Retail Solution Guide

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

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Connect to customers and solve their problems the first time.

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

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Manage your agents with empathy while delivering impact to the business.

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