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How to Elevate Your Digital CX Strategy


Serving customers on their own terms has never been more critical. They want consistent experiences, seamless journeys across channels, and smooth escalation to a live agent when needed.

Watch our on-demand CX Spotlight to learn how to elevate your CX strategy and design more personalised experiences across various digital channels and live agents. With the power of advanced artificial intelligence, you can build interactions that unify the customer journey and exceed expectations.

During this virtual event, you will discover:

  • how intelligent virtual agents (IVA) can be easily deployed across web chat, SMS, social messaging and other interaction channels.
  • how your agents can serve a broader multilingual audience with real-time translation.
  • how customers can easily send or receive rich media digital content such as images, documents, video, audio and more.

How to Elevate Your Digital CX Strategy