Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

AI-Powered Customer Service Is Here, And It’s Changing Everything

Customer expectations are evolving faster than most service models can handle. With rising volumes, more channels, and a demand for instant, personalized support, traditional approaches are falling behind. Enter AI-powered customer service; a force multiplier that’s already helping businesses across all industries keep pace with CX demands while delivering better outcomes.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Seamless CX with Federated Routing for Five9 + Zendesk

Digital Engagement

Federated Routing is now live for the Five9 Adapter for Zendesk—sync agent status and route smarter across channels in real-time.

Paris Obrero Sr. Product Marketing Manager

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Nominations Now Open: 2025 Five9 New Era Awards

Celebrate CX innovation with the 2025 New Era Awards—honoring bold strategies and real results. Shape the future of CX. Apply today.

Julie LeWarne Director of Customer Experience

How AI Is Transforming Omnichannel CX Into Effortless Journeys

Today’s customers expect more than multichannel access—they want every interaction to be connected, contextual, and on their terms. But too often, that’s not what they get. The result? Frustrated customers. Burned-out agents. And missed opportunities.